These Terms & Conditions govern the use of the website operated by Plumbford Plumbing. By accessing this website or contacting us by phone, you agree to these terms in full.

1. Services

«Plumbford Plumbing» provides emergency plumbing, general plumbing and drainage services for residential and commercial properties across South East England. All services are subject to availability and may vary depending on location and circumstances.

Emergency response times are estimated and may be affected by factors such as traffic, weather conditions and service demand.

2. Call-Outs and Appointments

Our services are primarily provided on an emergency call-out basis. By contacting us by phone and requesting a service, you agree that an engineer may be dispatched to your location.

Where applicable, appointments or attendance times are agreed verbally and are subject to change due to emergency prioritisation.

3. Pricing and Payments

Pricing for plumbing and drainage services depends on the nature of the work required. Any pricing information provided by phone is indicative and may be subject to change following on-site inspection.

We aim to provide transparent and fair pricing. Payment terms will be explained before work begins wherever possible.

4. Customer Responsibilities

Customers are responsible for providing accurate information regarding the plumbing issue and ensuring safe access to the property.

Any delays or additional work resulting from inaccurate or incomplete information may affect pricing and completion time.

5. Limitation of Liability

While we take all reasonable care in providing our services, Plumbford Plumbing shall not be liable for any indirect, incidental or consequential damages arising from plumbing or drainage issues beyond our control.

Our liability is limited to the value of the services provided, except where liability cannot be excluded under applicable law.

6. Cancellations

If you need to cancel a scheduled visit, we ask that you notify us as soon as possible. Late cancellations may be subject to a call-out charge where an engineer has already been dispatched.

7. Website Use

The content of this website is provided for general information purposes only. While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is complete or up to date at all times.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

8. Third-Party Links

This website may include links to third-party websites for convenience. We do not have control over the content or availability of these sites and do not endorse them.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.